Shipping policy

🚚 Shipping Policy

Effective Date: 01.01.23

Thank you for shopping with NATEX TOGO. We aim to deliver your order quickly and safely. Below is everything you need to know about our shipping process.

📍 Where We Ship

We currently ship to:

  • United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, France, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

If your country isn't listed, feel free to contact us — we might still be able to help!

📦 Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email once your order has been shipped, including a tracking number if applicable.

Note: During peak seasons, processing times may be slightly longer.

🚛 Delivery Times & Rates

Destination Estimated Delivery Time Shipping Rate
France 2–4 business days €4.90
Europe (EU) 4–7 business days €22.90
International 7–14 business days €22.90

Free shipping may be available for orders over €[threshold].

🛃 Customs & Duties

For international orders:

  • Import duties, taxes, and customs fees may apply depending on your country.

  • These charges are the responsibility of the customer and are not included in the shipping cost.

📦 Packaging

We care about quality and the planet — all orders are shipped in eco-friendly, secure packaging to protect your items during transit.

📬 Missing or Delayed Packages

If your order hasn’t arrived within the estimated timeframe:

  1. Double-check your tracking info.

  2. Contact the shipping carrier.

  3. If you're still stuck, reach out to us at natex.togo@gmail.com — we’ll do our best to help!

📩 Contact Us

Questions about shipping?
Email us anytime at natex.togo@gmail.com